Effective Date: Saturday, June 7th, 2025
Last Updated: Saturday, June 7th, 2025
Last Reviewed: Saturday, June 7th, 2025
Overview
Lost Panda Co. (“we,” “us,” or “our”) operates the website lostpanda.co (the “Service”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products.
Information We Collect
Information You Provide Directly
When you make a purchase, we collect:
• Name and billing address
• Shipping address
• Email address
• Payment information (processed securely by our payment processors)
When you contact us, we collect:
• Email address
• Name (if provided)
• Message content
When you subscribe to our newsletter, we collect:
• Email address
• Name (if provided)
Information Collected Automatically.
When you visit our website, we may automatically collect:
• IP address
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referral source (how you found our website)
How We Use Your Information
We use your personal information to:
• Process and fulfill orders (including shipping and customer service)
• Communicate with you about your orders, account, or customer service needs
• Send marketing emails (only if you opt-in)
• Improve our website and customer experience
• Comply with legal obligations• Prevent fraud and protect our business
Information Sharing
Third-Party Service Providers
We share your information with trusted third parties who help us operate our business:
Printify – Our print-on-demand partner
• Receives order information to fulfill and ship your products
• Privacy Policy: https://printify.com/terms-of-service/
Payment Processors (Stripe, PayPal)
• Process payments securely
• We do not store your full payment information
Shipping Carriers
• Receive shipping information to deliver your orders
Email Service Providers
• Send order confirmations and marketing emails (if you opt-in)
Legal Requirements
We may disclose your information if required by law or to:
• Comply with legal processes
• Protect our rights and property
• Investigate fraud or security issues
• Protect the safety of our customers
Data Security
We implement appropriate security measures to protect your personal information, including:
• SSL encryption for data transmission
• Secure payment processing
• Limited access to personal information
• Regular security reviews
However, no method of electronic storage or transmission is 100% secure.
Your Rights and Choices
Email Communications
• Opt-out: You can unsubscribe from marketing emails at any time using the link in our emails
• Order emails: We will continue to send order-related emails as necessary
Account Information
• Access: You can request access to your personal information
• Correction: You can request corrections to inaccurate information
• Deletion: You can request deletion of your account and personal information
Data Portability
You can request a copy of your personal information in a portable format.
Cookies and Tracking
Cookies We Use
• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand website usage (Google Analytics)
• Marketing cookies: Track effectiveness of our marketing effortsYour Cookie Choices
• Most browsers allow you to control cookies through settings
• You can disable cookies, but some website features may not work properly
• You can opt-out of Google Analytics tracking
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Data Retention
We retain your personal information for as long as necessary to:
• Fulfill our business purposes
• Comply with legal requirements
• Resolve disputes
Order information: Retained for 7 years for accounting and legal purposes
Marketing emails: Until you unsubscribe
Website analytics: Anonymized after 26 months
International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States where our servers and business operations are located. If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
Children’s Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
• Posting the updated policy on our website
• Sending an email notification (for material changes)
Your continued use of our Service after changes constitutes acceptance of the updated policy.
State-Specific Rights
California Residents (CCPA)
If you are a California resident, you have additional rights:
• Right to know what personal information we collect and how it’s used
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising these rights
European Union Residents (GDPR)
If you are an EU resident, you have additional rights under GDPR:
• Right of access to your personal data
• Right of rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
Email: privacy@lostpanda.co
Website: lostpanda.co/contact
For EU residents: You also have the right to lodge a complaint with your local data protection authority.